Refund & Cancellation Policy

Creating a profile, browsing and matching on Kovyxa are free. You can buy one-time credit packs (see Pricing) and spend credits on features such as unlocking a chat or an AI compatibility report. There are no subscriptions and nothing renews automatically.

If you bought a credit pack in the last 7 days and have not used any credits since that purchase, you can ask for a full refund of that pack.

• Credits that have already been spent on a feature.
• Requests made more than 7 days after the purchase.
• Accounts removed for breaking our Terms of Service.

• If you were charged twice, or charged but did not receive your credits, we refund the extra or missing amount in full.
• If a feature fails because of a problem on our side after credits were deducted, we return those credits to your account.

Every purchase is a one-time payment, so there is no plan to cancel. You can stop using Kovyxa or delete your account at any time from Settings. If you delete your account, unused credits are lost unless you request a refund under section 2 first.

Email pawan@kovyxa.com from the email on your Kovyxa account, with the payment ID or UPI reference and the date of payment.

We reply within 2 business days. Approved refunds go back to the original payment method within 5–7 business days; your bank may take a little longer to show it.

Kovyxa is run by Pawan Kumar as an individual (sole proprietor). It is not a registered company. For anything about payments, see our Contact page.